Support
Contact Superbill
Email us with any question about the app, your license, billing or a refund. We reply within 3 business days.
- Support email
- support@dtchain.org
- Store / Seller
- Heyi Lab
- Operated by
- Ning Zhang
- Reply time
- Within 3 business days
- Website
- therapysuperbill.com
What to put in your email
- What you were trying to do and what happened, with the page address and your browser if it is a bug.
- For a billing or license question: the email address you used at checkout. Do not send the full license key unless we ask; the last four characters are enough.
- Never client names, diagnoses or other health information. We do not need it, and the app never sends it to us.
Billing, cancellation and refunds
Payments are handled by Creem, our merchant of record. You can cancel any time in the Creem customer portal. You can ask for a refund of your first Pro payment within 3 days of paying. Renewals and the unused part of a billing period are not refunded. See the Refund policy for the details.
About your data
Superbill keeps your practice data in your browser only, so we cannot look up or recover it. See the Privacy Policy. The Terms of Service apply to your use of Superbill.
Who runs Superbill
Superbill is a Heyi Lab product, operated by Ning Zhang, an individual. Heyi Lab is a trading name of Ning Zhang, not a separate legal entity; it is the seller name you see at Creem checkout. Creem is the merchant of record.